Does Donor360 share my personal information to 3rd parties?
No, Donor360 does not sell data to 3rd parties. If you opt-in to share your data, your information will only be used by brands and charities subscribed to our platform who you have purchased from previously.
Are all the brands on Donor360 USDA certified organic and World Fair Trade Organization members?
All Donor360 marketplace vendors offer USDA Certified Organic, Vegan and/or Fair Trade Certified products. In some situations, we work with charities and enable them to sell their current stock of merchandise which may not be Organic or Fair Trade. Check the description of products and brand pages for more informaiton.
Can I return something I bought on an eCommerce store supported by Donor360?
All purchases are final, however, we accept returns for damaged products. If a product is damaged, we will refund your money or replace the product at no cost to you. Please email email@example.com with your order number, product, description of the defect, and photos for illustration. We will be in contact and give you instructions from there.
Does Donor360 store my credit card information?
No, we don't store your credit card information on our servers.
Why should I buy from Donor360 powered fundraisers?
When you buy from a charity or nonprofit's eStore powered by Donor360, the profits from the sale go towards a charity, rather than a big business, like Amazon or Wholefoods. In addition, it’s likely that the brand that made the product you’re buying will earn a higher wholesale price with Donor360 than they would from a grocery store or other online reseller. That's a double win!
Where does my money go when I buy something on a fundraiser or eStore powered by Donor360?
When you buy something on a charity fundraiser or eStore powered by Donor360, you’re supporting a USDA certified organic or Fair Trade certified brand and a charity. Up to 50% of your purchase will go directly towards the benefactor of the fundraiser. You’ll be able to see the exact percentage on the checkout page. The remaining amount represents the wholesale price of the product which is paid to the brand for their amazing products. In some cases, the organizer of the fundraiser will take up to a 10% commission on sales. 100% of cash donations will always go directly to the benefiting charity.
Can I see a list of charities associated with you?
Donor360 can work with all charitable non-profits who are designated as 501(c)(3) tax-exempt organizations. There are over 1.6 million charities in our database. To check if a favorite charity of yours is a 501(c)(3) organization, you can use the search tool GuideStar.
Who is responsible for shipping products sold on Donor360?
Donor360 can warehouse and ship your products for you, or you can choose to ship products ordered on the Donor360 website directly to the consumers. Please contact firstname.lastname@example.org for more information.
How can I encourage my advocates to start fundraisers to support our charity?
By downloading our Easy Air Fundraiser widget, you will be able to add a 'Start a Fundraiser' button to any page on your website. You will be able to pre-configure these fundraisers to make it easy for your advocates to start their own fundraisers in a few clicks. You can also send out emails to your Donorbase, encouraging them to create new campaigns. Social media is also a great way to make your supporters aware that they can start a new fundraiser for you fast and easy.
Can I collect cash donations through Donor360?
Yes. Your supporters can donate money without making any purchases. You can add a 'donate now' button to your website via our widget and there will be a 'add a donation' call-to-action button when buyers check out from your store. You will receive 100% of cash donations (minus credit card fees) from your charity eStore and fundraisers.
Who ships the products bought on my charity eStore?
Either Donor360 or the brand will ship the products directly to your customers. You don’t need to worry about order fulfillment.
Do I need to buy inventory before I start my eStore?
No. You do not need to buy anything to start your shop. Donor360 provides the inventory via our marketplace and can dropship items for you.
How does our organization receive the funds we raise through fundraisers or eStores powered by Donor360?
From your dashboard, you will be able to see how much money is in your Donor360 wallet. You’ll be able to withdraw funds from here to your organization’s PayPal account at any time.
We are a non-profit organization, but we're not designated as an 501(c)(3) organization through the IRS. Can I still raise funds through Donor360?
How do I create an account with Donor360?
I am trying to start a fundraiser from a charity or brand website, and I’m not able to customize some things. Why is this?
Sometimes charities or brands pre-configure campaigns for your convenience. If you’d like to start a fully customizable campaign, please start from the ‘Start a Campaign’ page from your account dashboard on Donorthreesixty.com. If you don't have an account yet, you can start one here.
Can I customize my fundraiser campaign page?
Yes. If you create a fundraiser from the 'Start a Campaign' page of your Donor360 account home, you’ll be able to name your fundraiser, add your own photos and a video, write your campaign story, select a goal, and choose which products you want to sell from the Donor360 catalog. Click here to login to your Donor360 account.
Can I make a commission from my fundraising efforts?
Yes. When you create your campaign, you’ll be able to select whether you want to take up to 10% of your net sales. We offer this as a reward to you for contribution to the greater good. This does not apply to cash donations.
Can I raise funds for my own cause on Donor360?
Donor360 fundraisers are designed to benefit non-profits that are IRS 501(c)(3) tax-exempt. If you are a nonprofit, see our nonprofit FAQ.
Can I support any charity or non-profit with a Donor360 fundraiser?
Donor360 only works with charitable nonprofits that are registered 501(c)(3) tax-exempt organizatons. Our database has over 1.6 million registered charities and is updated monthly. If you can't find the charity you want to support, use GuideStar to see if they are a registered as a non-profit with the IRS and what their official name and EIN is. This will help when setting up your fundraiser.
How do I start a fundraiser to support a charity?
To start a fundraiser, you first need a Donor360 account. Please visit our sign up page to begin. Once you have an account, select 'Start New Campaign' from your account dashboard. You will be able to select the charity you want to benefit on the next page. For more, read our blog on 5 Easy Steps to Start a Fundraiser.