What is the minimum order quantity (MOQ) for a curated gift?
The MOQ is 25. These gifts will be kitted and sent in Donor360 branded boxes.
What is the minimum order quantity (MOQ) for curated gifts with customized boxes?
The MOQ is 100 for gifts with customized shipper (outer) and mailer (inner) boxes. Additional costs apply for designing/printing custom boxes.
What is the cost of customized/company- branded boxes?
What is the lead time for curated gifts?
The lead time is 8-10 weeks from the initial call to delivery date. This includes customization of boxes.
How does the donation to charity work?
Donor360 will donate 25% of the total amount of your product spend to the charity/ies of your choice. We will recommend reputable local and national 501(c)(3) charities that align with your values and CSR initiatives. Your company will receive a tax-compliant donation receipt for the donated amount.
What type of recognition will the company receive from its contribution to charity?
Donor360 will communicate with the charity on your behalf to let them know of your contribution and get a thank you message from them. This will be included on your physical impact report which will go in your gift boxes. It will also be on your digital impact report, which you can share in your CSR reports, newsletters, and social media messaging.
What is an impact report?
An impact report covers what social, economical, and environmental impact your gift has. For example, it might include how many jobs you’ve helped support or how much toxic-waste you’ve helped avoid producing. It will also include how much you’ve donated to charity and a thank you quote from them. It will also include brand highlight cards that illustrate the impact of the brands you've gifted. A physical impact report will be included in your gift boxes, and a digital copy will be delivered to you.
What is the cost for concierge service?
How do I start raising money with Donor360?
First, you'll need to create an account with us. To create an account for your nonprofit with Donor360, go to our Sign Up page and go through the sign-up process for your organizaiton. It will help in the sign-up process if you have your organization's EIN with you.
What does claiming 'ownership' of a charity mean? When would I have to do this?
If you are operating an organization's account, then you will need to claim ownership of that organization before you withdraw any money that you or your supporters have raised for your organization. This step is to ensure that the organization's account is authenticated before withdrawing money.
Why am I not able to withdraw funds from my wallet?
To withdraw funds from your charity's wallet, you must first claim ownership of your charity from your organization's account. From your organization's account dashboard, click 'My charities' from the left side navigation. From there, click 'Add charity.' Follow the steps to enter your information. The Donor360 audit team will attend to your request within 48 hours. If you haven't heard from us within 48 hours, please email customerservice@donorthreesixty.com.
How do I claim ownership of my charity account?
To claim ownership, go to your organization's account dashboard and click on 'My charities' from the left-side navigation. Under your charity name, you will see an option to 'Claim Ownership.' From here, click 'Add New Charity' and and enter your information. The Donor360 audit team will attend to your request within 48 hours. If you haven't heard from us within 48 hours, please email customerservice@donorthreesixty.com.
We are a non-profit organization, but we're not designated as an 501(c)(3) organization through the IRS. Can our organization still raise funds through Donor360?
No. As of now, Donor360 only works with nonprofits and charities that are registered as a 501(c)(3) tax-exempt organization. To learn more about exemption requirements, visit the IRS website.
How does our organization receive the funds we raise through fundraisers or eStore's powered by Donor360?
On your dashboard, you will be able to see how much money is in your Donor360 wallet from all fundraisers and eShops benefitting you. You’ll be able to withdraw funds from here to your organization’s PayPal account at any time.
Do I need to buy inventory before I start my eCommerce shop?
No. You do not need to buy anything to start your shop. Donor360 provides the inventory. All you need to do is select items to add to your shop via our marketplace.
I already have some of my own product inventory, can I sell these products on my eCommerce store?
It depends. If the products you are currently selling are ethically made, then yes. Get in touch with our fundraising expert kristen@donorthreesixty.com to find out how.
Who ships the products bought on my eCommerce store?
Either Donor360 or the brand will ship the products directly to your customers. You don’t need to worry about order fulfillment.
Can I collect cash donations through Donor360?
Yes. Your supporters can donate money without making any purchases. You can add a 'donate now' button to your website via our widget and there will be a 'add a donation' call-to-action button when buyers check out from your store. You will receive 100% of cash donations from your charity eStore and fundraisers.
I already have some of my own product inventory, can I sell these products on my eCommerce store?
It depends. If the products you are currently selling are ethically made, then yes. Get in touch with our fundraising expert kristen@donorthreesixty.com to find out how.
How long will it take for my payout request to process once I request a withdrawal from my wallet?
We will process your payout request within 72 hours of receiving your request. Generally, the amount will arrive in your Paypal account immediately after.
I have a sustainable brand with products that are good for people and the earth. How can I get my products on the Donor360 marketplace?
Donor360's marketplace features sustainably, ethically-made goods from an amazing group of brands. We pride ourselves on developing strong relationships with brands for the greater good. We are always looking to expand our catalog with valuable and quality goods. To become a Donor360 marketplace supplier, contact our synergist Kristen@donorthreesixty.com
Does it cost anything to put my products on the Donor360 marketplace?
Placing your products for sale on the Donor360 marketplace is free. By partnering with us, you'll unlock a whole new way to reach customers, through fundraisers. You can sign up for specialized subscriptions that provide reports and customer data in your brand account.
Who is responsible for shipping products sold on Donor360?
Donor360 can warehouse and ship your products for you, or you can choose to ship products ordered on the Donor360 website directly to the consumers. Contact kristen@donorthreesixty.com to set up your brand account.
What charities does Donor360 work with?
On Donor360 can work with all charitable non-profits that are designated as 501(c)(3) tax-exempt organizations by the IRS. There are over 1.6 million charities in our database. To check if a favorite charity of yours is a 501(c)(3) organization, you can use the search tool GuideStar.
How do I start a fundraiser to support a charity?
To start a fundraiser, you first need a Donor360 account. Please visit our sign up page to begin. Once you have an account, select 'Start New Campaign' from your account dashboard. You will be able to select the charity you want to benefit on the next page. For more, read our blog on 5 Easy Steps to Start a Fundraiser.